Sorry, we couldn’t confirm it’s you

[AGhoneim]

I receive the following message " Sorry, we couldn’t confirm it’s you", although my account was verified through my mobile phone.

Please let me know what is the problem, Thanks

[Rishab2]

I cannot login in my PayPal app it’s say “ Sorry we couldn’t confirm its you”

[Rishab2]

What the hell is that just I confirm everything and when I about to login it says they can’t confirm it’s me. Then why so much of authentication and all

[MikhailNikonov]

I have the same problem. How to write to the support service? Write an email, please. I can sign in to the community, but I can't sign in to my account.

[Jaypapa]

Also facing same problem for about 3 days now… I need to write to PayPal support directly…

[IsraelIkechukw]

I tried logging to my PayPal account but it's keep saying, Sorry, we couldn’t confirm it’s you, please I need help

[kernowlass]

@IsraelIkechukw 

Do you have a mobile (not landline) phone issued in your country and registered in just your name verified on your Paypal account?
Paypal are using mobile phones for i.d requirements for logging in and withdrawal funds for extra security measures.

Also have you completed all I.D requirements and verified your Paypal account?

[Billmahhh]

Same issue, I have done all the verification... I need help

[IsraelIkechukw]

I have verified all my ID

[IsraelIkechukw]

I have verified all my ID

[kernowlass]

@IsraelIkechukw 

Then >>>

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.