Log in problem

DCBS
Contributor
Contributor

Hi, I cannot log in into my PayPal account. After adding my password I’m asked to enter the 6-digit code that I’m supposed to get by email but I never got the SMS. I also called the service hotline and they told me that my account is working and that I should have gotten the SMS and I should check if there is a problem with my network provider. However there is nothing and everything is as usual. Just wanted to ask if anybody can help me to access my account? Thank you!

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1 ACCEPTED SOLUTION

Accepted Solutions
Solved

kernowlass
Esteemed Advisor
Esteemed Advisor

@DCBS 

 

 Try these troubleshooting steps listed below which may help you to receive texts:
 

• Reboot the phone to refresh the network signal.

• Clear phone inbox to ensure it is not full (for old phones with limited SMS capacity).

• Check if there are any phone applications/settings that are filtering SMS added recently.

• Alternatively, you may swap the SIM to another phone to verify if the delivery issue is phone related.

• Check if you are in roaming.


Advice is voluntary.
Kudos / Solution appreciated.

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2 REPLIES 2
Solved

kernowlass
Esteemed Advisor
Esteemed Advisor

@DCBS 

 

 Try these troubleshooting steps listed below which may help you to receive texts:
 

• Reboot the phone to refresh the network signal.

• Clear phone inbox to ensure it is not full (for old phones with limited SMS capacity).

• Check if there are any phone applications/settings that are filtering SMS added recently.

• Alternatively, you may swap the SIM to another phone to verify if the delivery issue is phone related.

• Check if you are in roaming.


Advice is voluntary.
Kudos / Solution appreciated.
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DCBS
Contributor
Contributor
Hi, good news it worked. In my Messages app, for some reasons the number of PayPal was blocked! Not sure why it got blocked, but well it’s solved now. Thank you!
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