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Hi, I cannot log in into my PayPal account. After adding my password I’m asked to enter the 6-digit code that I’m supposed to get by email but I never got the SMS. I also called the service hotline and they told me that my account is working and that I should have gotten the SMS and I should check if there is a problem with my network provider. However there is nothing and everything is as usual. Just wanted to ask if anybody can help me to access my account? Thank you!
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Try these troubleshooting steps listed below which may help you to receive texts:
• Reboot the phone to refresh the network signal.
• Clear phone inbox to ensure it is not full (for old phones with limited SMS capacity).
• Check if there are any phone applications/settings that are filtering SMS added recently.
• Alternatively, you may swap the SIM to another phone to verify if the delivery issue is phone related.
• Check if you are in roaming.
Advice is voluntary.
Kudos / Solution appreciated.
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Try these troubleshooting steps listed below which may help you to receive texts:
• Reboot the phone to refresh the network signal.
• Clear phone inbox to ensure it is not full (for old phones with limited SMS capacity).
• Check if there are any phone applications/settings that are filtering SMS added recently.
• Alternatively, you may swap the SIM to another phone to verify if the delivery issue is phone related.
• Check if you are in roaming.
Advice is voluntary.
Kudos / Solution appreciated.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content

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