Can’t log in because of old phone number and 2FA

[chinelle94]

I’ve been trying to log into my old PayPal account but it’s linked to my old Dutch number, and I no longer have that number not do I live in the Netherlands. How can I access the account or even delete the account?

[PayPal__Jyoti]

Hello @chinelle94  

Welcome to the PayPal Help Community and thanks for posting here!

I do understand your concern regarding login issue due to the multi-factor authentication into your PayPal account. Please note multi-factor authentication adds an additional layer to the account login process by needed the PayPal users to enter two or more authentication methods for verification which provides extra security. Please reach out to our customer support team to know what can be done next or to get an understanding of the possible solution to the issue raised. Since you are unable to login into your PayPal account do reach us via phone by selecting the "Call us as Guest" option on our PayPal homepage.

Hope this information helps,
Jyoti

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[chinelle94]

Which number do I call? If I call the US number it makes me enter the last 4 digits of my social security associated with my account, which has nothing to do with that EU account.