"We’re sorry, something went wrong. Please try again."

kolly30
Contributor
Contributor

I can't access my account, "Something went wrong, you can't login right" type of message is what I keep receiving, I was told to verify my phone number by using a code sent through SMS but I didn't receive any message. I tried to use call option but the message above kept coming up .

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kernowlass
Esteemed Advisor
Esteemed Advisor

@kolly30 


If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.


Advice is voluntary.
Kudos / Solution appreciated.
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