Turn off two factor authenticaion...I follow the steps but it keeps showing up

byNye17_
Contributor
Contributor

I am trying to turn two factor authorization off...I follow the steps...turn off then I exited my browser and turned computer off and on signed back in an two factor was still on?

Login to Me Too
1 REPLY 1

PayPal_JonK
Moderator
Moderator

Hello @byNye17_,

 

Welcome to the PayPal Community! I'm sorry to hear you're running into some issues with the two factor authentication on your account. While you have the ability to turn off  additional features the PayPal Security Key and mobile 2-step verification, PayPal may still at times ask you to perform some kind of two factor authentication for security reasons. You can read a bit more about that process here: Am I being asked to complete a security check so I can verify my account?

 

I hope that helps!

 

 - Jon K


If you find this or any other post was helpful, make our community better by giving kudos or accepting it as a solution.
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.