Old account login issue MFA issue-phone number not used, moved county

iconu
New Community Member

Hi

I have old PayPal account that i managed to reset password, but couldn't login with MFA due to mobile number not used any more and moved to another country. I did tried Bulgarian helpline <removed>(account opened) - looks like phone line is not working at all. Any ideas how can i login another way or contact someone to help identify me and my old account?

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1 REPLY 1

Gane26
PayPal Employee
PayPal Employee

Hi @iconu 

 

I understand that you are unable to access your PayPal account. Contacting our PayPal customer support directly is the best way to fix this problem. 

 

Thanks

Gane26

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