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Identity Verified but not verified

Posted on

Hello. I'm hoping someone can help me understand what's the problem. A couple years ago I had to upload a picture of my state ID and social security card to my PayPal accout to verify my identity. My identity was verified but now I tried to cash a check and get the message my identity can't be verified am I doing something wrong I followed all the steps exactly how it says to. Thank you Robin Thompson

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