I can't log in to my old PayPal account.

enviedddd
Contributor
Contributor

I can't log in to my old PayPal account.

 

Whenever I try resetting my password, it keeps saying "Sorry, something went wrong on our end. Please try again."

 

I have my bank account linked to this PayPal, and I need to link it to my new one, but I cannot.

 

I remember a while ago my account got locked for security issues I believe and since then I have not been able to log in or reset my password. 

 

What can I do?

enviedddd_0-1679371861241.jpeg

 

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@enviedddd 

 

You need to contact customer services to resolve any limitation or account specific issues.
Click help / contact bottom left of Paypal pages for options available for your country.

Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.






Advice is voluntary.
Kudos / Solution appreciated.
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