How can I verify CIP? (More detail in message)

mjwtan
Contributor
Contributor

Recently got an email about verifying my CIP, however clicking the link it brought me to an error. I then checked the help page, and on clicking the link it said I had already verified however I cannot send any money still. Apologise if there's already a thread but I couldn't find it, thanks in advance.

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1 REPLY 1

Harsha4
PayPal Employee
PayPal Employee

Hi @mjwtan,

 

Thank you for contacting PayPal community. I am sorry to know that you are facing issues while verifying your PayPal account. I recommend you to click on this link and review the pending actions. If your still facing issue in this type of situation, it is best to give us a call. Once we can verify some information with you over the phone, we can aid in resolving the issue. You can find the number to reach us by going to https://www.paypal.com, scrolling to the bottom of the page and selecting 'Contact'. Please visit the link to get more information when you face this kind of issues.

 

Thank you,

Harsha

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