I finally found a rep at Customer Service. Pleasant but not able to resolve. I asked him to escalate bur after 40 minutes on hold while he was looking for Supervisor, I hung up. Then I went back to the person in their sales area who I had dealt with when subscribing. She escalated it on her side and I was soon dealing with a man who helped me through. He was great and we worked to identify the problem and resolving it. The issue was that over the years, too many people in our organization had linked our bank account number. We found one and asked him to remove our bank account number from his PayPal account. That done, problem solved.
