Account limited

[MannanO]

I was trying to change the name on my account to reflect the name in my credit card. As requested by PayPal, I uploaded a copy of my ID and a recent credit card statement showing my name as written on the card. After a week I for an email saying they have permanently limited my account. What went wrong? Can anyone help? Is there anyone I can’t talk to?

[kernowlass]

@MannanO 

Any document you upload has to prove the name on your paypal account needs changing due to a 2 character error or typo OR for legal reasons like marriage.

You can't change the name on an account from one name to another OR from a fake name to your legal name.

[MannanO]

@kernowlass Thanks a lot for your response. I wasn’t using a fake name, or any nickname for that matter, I simply edited my name to appear as it does on my credit card. I doubt the bank will allows fake names. And I have attached the bank statement along with the ID to prove my identity. If PayPal thinks I’m faking my name, maybe they can ask for more documents to prove it. But to suspend my account suddenly left me stranded. If there is any way I can explain what happened to PayPal, I can confidently price my identity in whichever way they want.

[kernowlass]

@MannanO 

APPEAL?

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.