unauthorised automated payments from my account

[ehb9]

I have received an email saying I asked paypal to transfer money from my account - I did not

It says it is an automated payment - how can I stop this

There is no mention of this `request' on my account on paypal - what do I do to make sure this transfer does not go through

[kernowlass]

@ehb9

1. Are you sure that email was not a SPOOF?? Read the below to check.

If its a spoof, DO NOT USE ANY LINK.

Firstly if the email addressed you as ''Dear Member'' / ''Customer'' / ''Client'' OR your ''email address'' then that confirms its a spoof as paypal would address you by your full name eg Dear John Smith.

Secondly if there was a link OR attachment in that email to ''cancel'' the transaction or ''confirm'' any details then again it would be a spoof.

If there was a problem with your account paypal would not ask you to click on an unsafe link in an email or by downloading an attachment, they would direct you to log in normally and go to the resolution or the message centre for more information.

More info here >>
https://www.paypal.com/us/selfhelp/article/how-to-spot-fake-emails-faq2340/2

2. If it was genuine then you can find your preapproved payments here >>

Click on the profile tab (icon next to log out) > Click on payments third option along on the thick blue band top of page > and under "manage upcoming payments" top left of page second option down is pre-approved payments.