limited account access

ComradeKitten
Contributor
Contributor

Hello. A few time ago I get a message like that from Paypal:
"You have received €2,500 or more in total payments to your PayPal account in this calendar year. PayPal is required by law to comply with European Union Anti-Money Laundering regulations by collecting information from customers when they reach this limit. Until you provide us with the information we need your account will be limited. You won't be able to send or withdraw any money using PayPal, however, you may still be able to receive payments. Please go to the Resolution Centre for more information on what you need to do. When PayPal limits an account, your funds may be held until we've confirmed your identification as per the User Agreement."
And now like a noob-user a have a few questions about that to make this problem clear for me. And I hope you can help me with that 🙂
1. Is it necessary for me to lift that limit or will it just reset in next year?
2. Currently I'm living in EU by student visa and my permanent residency document is in progress, but not ready yet so I need some time to have a full pack of documents to lift the limits. In administration they have said to me that this document will be ready in 4-5 month. So question is - can Paypal close my accout because of inactivity or something? Or it's OK if I'm lifting limits in few month later?
In advance thank you very much for answers.

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PayPal_Carlos
Moderator
Moderator

Hello ComradeKitten! Thank you for your post and welcome to the PayPal Community 🙂 All PayPal accounts are initially ‘Unverified’ and have limits on sending, receiving and withdrawing money. As mentioned in the email that you have received, we ask our customers to provide a bit of information to comply with EU law. If you are living in the EU but you are not naturally from it, you could still upload a copy of your national passport :). Once you have completed the steps successfully, your account limits will be lifted - you will not have to go through this verification again -. If you are unable to upload the documents requested, the account will remain limited till the information received. The best thing is to complete the steps asked as soon as possible, so your account is back to normal and you can make use of it :). Once an account limited, this cannot be closed, it will simply remain limited till you are able to resolve the issue. Hope this helps. - Carlos 

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