Unable to receive payment

ShashankSetty
Contributor
Contributor
My friend is trying to send me money for a product using USD and my currency is INR but he keeps getting this error "We can’t complete this transaction. The recipient has exceeded the receiving limit and must provide more info to lift the limit." And when I mailed the customer support they said my account doesn't have any restrictions... Please help!
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4 REPLIES 4

kernowlass
Esteemed Advisor
Esteemed Advisor

@ShashankSetty

 

Do you have USD set up as a receiving currency on your Indian paypal account?


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ShashankSetty
Contributor
Contributor
I don't think I have, how do I do that?
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kernowlass
Esteemed Advisor
Esteemed Advisor

@ShashankSetty

 

Click on the balance (>) icon > click on 'manage currencies' under the pop up box > on the left hand side select the currency you want from the drop down box and add it as a recieving currency. When its in your balance you can only use it for other sellers that accept that currency OR you can go back to the same place and convert it to sterling. (However paypals currency conversion rates are pretty low).

 

I am off swimming now so will check back later to see if you have any other probs.


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ShashankSetty
Contributor
Contributor
I do have USD as default
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