Paypal asking for ID to verificate account
Lostdarknight
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Posted on
Jan-24-2018
12:57 PM
My wife have the problem,she forgot her password,she changed her phone number and ID .The staff cant call her cuz the phone number isnt there anymore.And ID doesnt match anymore cuz she got married and its diffirent surname.What the heck now??
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PayPal_DavidR
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Feb-06-2018
06:35 AM
Hi there,
Welcome to the PayPal Community.
I'm sorry to hear your wife is having problems accessing her PayPal account. For security reasons it is only possible to get help with password issues by calling our customer service on freephone 0800 358 7911.
-David R
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