This is a help forum manned by volunteers and not paypal customer services.
You need to contact customer services.
Contact us bottom of paypal pages > use the call us option on the left (fees apply so check the cost with your phone tariff first, as you sometimes have to wait a while to connect).
When you get through don't select any options just hang on till you get transfered to an agent.
Advice is voluntary. Kudos / Solution appreciated.
