"Subscription payment failed"

[EmJo]

Paypal has tried twice to pay a subscription w/my checking account, and twice it has failed. We have plenty of money in that account. What's going on?

[Rich_K]

---

@EmJo wrote:

Paypal has tried twice to pay a subscription w/my checking account, and twice it has failed. We have plenty of money in that account. What's going on?

---

I'm having the exact same problem. I got an email from paypal saying the payment for my subscription has failed because I do not currently have a back up funding source for my instant transfer payment, when in fact , I do have a backup funding source. There is also enough money in my primary funding source.

[keyk_debi]

have you updated you credit card or bank account information on paypal? maybe that's why it's being denied.

[drmayer]

I get the same email.  Mine relates to a website I have registered & hosted.  Is that what your email references?

I don't even have any recurring payments or payment subscriptions with PayPal.  I have adequate funding in both my primary & backup sources.  I have made PayPal transactions in between the 2 "kickback payment emails".

I sent the email to PayPal's spoof address.  No comments.

I talked to PayPal, the representative said JustHost, with whom the email says I have a payment subscription with, "must have a defunct secondary source of funds of mine on file"... I said, "the emails are supposedly from PayPal, if I have a recurring payment subscription setup with PayPal to pay JustHost how could they cause PayPal to refuse payment?  If they can, & I already have funding sources with JustHost... what is PayPal for?"  agent said I had to talk with JustHost.

Many frustrating emails later... JustHost says I am current, that I have 2 credit cards on file that JustHost bills, and do not have a subscription/recurring payment plan with PayPal to pay their fees.

The email looks real the web address that it asks you to click has what looks like a legit PayPal address, I have not clicked it, instead I logged on to PayPal in the usual way to check my account.

I'm concluding that It must be a fraud, or a major error on PayPal's part.

Drew