Paypal Shipping Calculator is Incorrect for Parcel Post Calcualtions and No One at Paypal Can Help!

[proudrooster]

This is the second time in a month that the Paypal shipping calculator has been wrong.  Check this out:

Here are the Paypal Shipment details, notice the amount of $91.11 for a 6 lb. Parcel Post package.
CarrierU.S. Postal Service
Service TypeParcel Post® (2-9 days)
Package sizeVery Large Package
Actual Weight6 lbs.8 oz.
Mailing DateDec 5, 2009
Display postage value on labelNo
Signature confirmationNo
Purchase USPS® insuranceNo
 Edit Shipment Details

Shipping rate
Package cost$90.92 USD
Delivery confirmation$0.19 USD
Total shipping cost$91.11 USD

If I change to a Large Package, the charge drops to $20.35

Here is the actual, from the USPS website for the same package: only $12.36

Domestic Services
available for a Large Package of 6 lbs 8 oz
mailed from TRAVERSE CITY MI 49684 to CHARENTON LA 70523 on December 5

Products Speed Post Office Price Online Price  

Express Mail®    

Monday, December 7 $46.95 $44.60  

Express Mail® Hold For Pickup    

Monday, December 7 46.95 44.60  

Priority Mail®    

3 days 34.80 32.88  

Parcel Post®    

5 days 12.36    

Media Mail®    

Restrictions Apply

5 days 4.72 

I called tech support at Ebay which blamed Paypal.  I then called Paypal in India where the nice but ineffective support person talked to several supervisors who could not explain the problem and simply blamed the Post Office.

What is going on here?  

How long will the Parcel Post payment calculator be inaccurate?  

It is between 30% and %750 over. 

I try to be an honest Ebayer and charge actual shipping on anything large that needs to go parcel post, just so I can print a shipping label and not have to wait in line at the post office.

Somebody please fix this!

[sandypurins]

The package weight is 6 lb 8 oz... the ship from and ship to zip codes are... 49684 and 70523... is that correct?

What are the package dimensions?

[profdata]

Package sizeVery Large Package

I would take that to be a very large package more that a toatl of 108 inches but not over the max of 130 inches.

Per the usps site the charge for a very large package the cost would be $90.92

[profdata]

The second quote was for a large package 

[profdata]

Parcel Post

Used for gifts and general merchandise, Parcel Post shipments may also contain books and other printed matter weighing 70 pounds or less. The maximum size is 130 inches in combined length and distance around the thickest part.

Parcel Post "Balloon Price"

--------------------------------------------------------------------------------
Items that weigh less than 20 pounds and measure more than 84 inches but not more than 108 inches in combined length and girth (distance around the thickest part) pay the 20-pound Parcel Post® zoned price.

----------------------------------------------------------------------------------------

Parcel Post Oversized Price
Items that measure more than 108 inches but not more than 130 inches in combined length and girth (distance around the thickest part) pay the oversized price regardless of weight.

[egoflos]

4 times at a row paypal charges almost double of what eBay indicates. Post office and eBay agree on the price.

Conversations with paypal through India do not lead anywhere. Just 25 or more minutes on the phone on hold.

Do not trust paypal's calculations is their lesson.

How do I get my money back??

[Bill_56]

Hi egoflos,

>>>How do I get my money back??<<<

Sorry to read that  you may have been overcharged 4 times before you noticed the problem and came here.

I would suggest you email PayPal customer service and send them a link to this thread

https://www.paypal-community.com/t5/forums/replypage/board-id/eBay/message-id/2739

and these threads

https://www.paypal-community.com/t5/Products-and-services/USPS-rates-higher-through-PayPal/m-p/32748...

https://www.paypal-community.com/t5/How-to-use-PayPal/Postage-calculator-Incorrect-Parcel-Post/m-p/3...

Ask them to escalate the issue out of India or wherever they are and back to Corporate Headquarters in California.

Please post PayPal's email response(s) to your message here.  Thanks

[profdata]

for packages you need to imput the package size.  in Paypal and when listing in Ebay.

Using the infor you give paypal, paypal uses that info and gets the rate directly from the USPS site.