Why is account negative?

CutesyCupcake19
Contributor
Contributor

Hi all 🙂

 

Okay so basically, I had 0 in my PayPal account (But I did have money in my bank around £500 and haven't spent any money) someone took a claim out agaisnt me (INR) so anyway, My account went down to -19.12. I just got a refund for £16.99 and now take away off that from £19.12 is £2.13. Now it says £19.12 is pending and it was pending before since the amount has been frozen in my account due to the claim. I have a tracking number showing the item has been delivered so when I get the money Relased. Will my account balance be £19.12 plus the £2.13 or £19.13 plus the refund I had? I don't understand where the other amount of money would have gone?

 

Please help!

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1 REPLY 1

snowshoe
Frequent Advisor
Frequent Advisor

Suggest that you contact customer support as they can review your account transaction history.  Unfortunately as this is a member to member help group, we do not have the same capabilities as customer support.

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