Refund Currency problem?

[loadcell]

We have a customer that purchased some items off our web site and paid for them with a personal credit card via PayPal. He canceled the order the following day and we issued a refund using the refund button on PayPal. The customer is in Holland (EUR) and we sell in GBP. The customer contacted us after receiving the refund to say that he did not get a full refund. He originally paid EUR3,046.50 but only had EUR3,026.26 refunded. My questions are why has this happened? and how do we correct this discrepancy? Thanks.

[Nickbar]

same thing here. sent payment in pounds from card that uses euros. initially it was converted to 359.11 euros..when i got the refund i received 343.82 euros. so this is clearly a problem that paypal is aware of and it is done on purpose. so many people have this issue. no shame at all?

[l410]

The reason is because Paypal have their own currenct exchanges. If a currency exchange rate for 100GBP is $150 paypal with have a rate of $145 gaining them $5 aswell as normal seller charges. On the refund they say Ok now the exchange rate is 100GBP=$155 gaining them $5 the other way too. So in all Paypal get $10 PLUS Paypal fees PLUS ebay fees. There is no way an exchange rate changes so much in 1 day, the most it will change is a couple of pennies.

[AlexS_17]

Hello,

I appreciate this thread is quite old, but could anyone confirm if the answers given to the original question are stil accurate?

I have just fallen fowl of the same problem but as a customer. I made a purchase in euro's, the seller then cancelled my order, and gave me a refund. However, as my bank account is in GBP, i am now down approx. £25.

The seller has paid back as much as they received, and consider their obligation fulfilled, but I've only received 90% of what I paid out... That can't be right? Why doesn't paypal refund the full amount as paid? Or at the very least, shouldn't the seller should be responsible for refunding the full amount I paid? Especially as I was not responsible for the cancellation.

Any help would be greatly appreciated 🙂

Many thanks,

A

[Alex_sub]

Again, I have had a similar problem, I paid to a French site in Euros. PayPal converted my GDP into euros for me. I got a refund from the site and I was roughly £20 on the refund when I only spent about £33 in the first place. I am also looking for an answer and any possible solutions.