Ebay refund help!!!!!

Raybo1
Contributor
Contributor

Hi, I recently sold a watch on ebay, that sold for a lot of money, it was something I have had for many years and was reluctant to sell it but really needed the money so went ahead and sold it. An international buyer won it, when he received it he told me how happy he was with it and left positive feedback. Ten days later he contacts me to tell me the watch is fake! I couldn't believe it!! I was so embarassed and upset and worried. He asked to return the item for a refund. The only problem is once I knew he was happy with the watch, the money was used. My PayPal balance is showing as negative as they have put the funds on hold. I don't know how the **bleep** I am going to pay him back!!! Do PayPal release the money and then I owe PayPal? I physically have not got that amount to pay back and I don't know what to do 😞 My feedback score is great and i have been selling stuff for years and never had a problem like this, please help, thanks

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

Under buyer protection IF and only if paypal find in favour of the buyer (and he proves the item is fake) then if you can't refund paypal will do so under buyer protection.

 

HOWEVER your account will be limited and in neg balance until you pay paypal back again.


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