I upgraded to a business account and foolishly have my name as the business name, and the busienss name as my name.
Consiquently they require information to confirm a connection between "my previous name" and my actual name. It's quite clear that "XYZ Ltd" is not my name, yet they have told me they require documentation to prove it. Everything I have sent to them is rejected as the "document does not contain the information we require".
They have had three bank statements, my driving licence, two credit card statements, two letters on company headed paper specifically detailing the issue, stating "both" names, explainng why it needs to be changed etc. I can not get the limitation removed. I have also compeltely filled the space PayPal give to upload documents, there is less than 4kb of free space left, so I can't upload anything else, and every time I resubmit I get the same message back within a few hours:
"We'll ask you to provide copies of the following documents:
• A copy of a valid photo ID for the new contact name (a driver's license, a passport, or any other government-issued photo identification)
• A letter on company stationery showing:
- current and new contact name
- reason for the change
- any of the email addresses added to the account
- postal address and phone number on the account
We don't accept files that are sent as email attachments. If you email us attachments, we'll still require you to upload or fax your documents. Here's how:
1. Click 'Upload Documents'.
2. Choose the file you want to upload and click 'Upload your documents'.
3. Click 'Send your documents'.
Once you've completed these steps and provided any additional information we may need, your case will be reviewed by one of our Account Specialists. We'll send you an email with the outcome of the review."
