URGENT RESPONSE REQUIRED FROM PAYAPL as still no response from open complaint

[Angrycust]

Posting here in the hope someone at paypal will actually pick this up as the person dealing with my escalaltion has failed to respond to me and keep im informed of a complaint after promising to do so 

please be wary as my paypal is costing me £200 a month in fees after a paypal error 

PLEASE PLEASE PLEASE can someone from paypal get back to me asap 

[kernowlass]

@Angrycust

This is not customer services so no one from paypal can deal with this on here.

Your best bet is to phone them for an update.

[Angrycust]

thanks i have tried that and getting nowhere after 2hours on the phone 

but thanks i will keep trying but hugely frustrating surely they should have a live chat facility 

[kernowlass]

@Angrycust

From experience i have found it best to use a landline so the cost is free and then just leave it on loudspeaker until they pick up whilst getting on with stuff in the meantime.

When you get through don't select any options just hang on till you get transfered to an agent or say the word "agent".

OR  >>>

have you considered contacting Customer Service via Facebook or Twitter?

You can send them a personal message from their facebook or twitter pages.

It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.

[Angrycust]

thanks for the advice 

i called from a  landline and said "customer services" to get to an agent spoke to them got the run around for an hour then promised they would look into and get back to me via the ticketing system but nothing.

Dont suppose you know how long it takes to get a response from facebook do you?

thanks again 

[kernowlass]

@Angrycust

Depends how busy they are and how many staff are working etc so sorry no idea.

They ''say'' 24 hours so i would add a couple of days onto that at least.