How do I reactivate a suspended recurring payment that hasn't been stopped by the customer? I tried to reactivate but was denied and the HELP suggestions didn't help? Any advice would be appreciated.
what did you do try and restart the payment. You need to log in to your account, click on payments, then choose pre-approved payments, manage pre-approved payments. Then a list will appear of all your pre approved payments saying active or nonactive. Change the one you want to active and close the page. Worked for me.
Thanks for getting in touch, I have already tried that and was promted to contact the help centre. None of their standard responses matched my query so I contacted the community? Not sure where to go from here?
