Paypal Won't let me collect my money

[TW23]

I recently sold an item to an online friend and he paid me using Paypal, the only problem is I can't collect the money. Whenever I click on "Collect Your Money" it sends me to a page that asks me if I want to transfer money. Can someone help?

Here are some screenshots:

https://gyazo.com/107683bf33c13acaf07d31b896f08c2a

https://gyazo.com/7e75906a1b9da24b4e9928388591dc20