“PayPal payment” and “PayPal funding”

[Murrayt99]

Hi, I sent a payment (£43.99) through PayPal a week or two ago to someone. This then, understandably, took £43.99 out of my bank account as I didn’t have the funds in my PayPal account. However, it has taken the amount of £43.99 out )from my bank) twice, with one transaction saying “PAYPAL PAYMENT” and another “PAYPAL FUNDING”... why has it been taken out twice? Also, it now says my PayPal balance is (minus)-£43.99 and I have a transaction (+43.99) transaction pending from my bank account? I could send screenshots if that helps if I didn’t explain it thoroughly enough.

[kernowlass]

@Murrayt99

Could it be that there was not enough in your bank account the first time to fund the payment to the seller?

In that case (as they have already credited the seller for you), paypal then try again for a second time and in the meantime put your paypal account into negative until it clears.

If that is not correct then your best bet is to contact customer services who can view your paypal account and help you more  >>

Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top. Log in and get the code.
When you get through don't select any options just hang on till you get transfered to an agent OR just say the word 'Agent'".
In the UK its free from any landline phone.


OR have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.