Newbee

[Helo68]

I sold a phone in perfect order buyer had a week messaged me saying i cloud wasn't unlocked I went in my Apple Id got password etc told them to turn phone on to erase the account gave them password Tec still saying they cart do wants money back the money on hold so cart until it clears but still if they won't try to sort how can I this surely would have been noticed on day one so I'm worried it won't be my phone returned but worried as it my first sale xx

[PayPal_Intars]

Hi Helo68,
 
Welcome to the community forum and thanks for posting.

Our Seller Protection policy covers you for the full amount of the payment on eligible sales. Most buyers have up to 180 days to file a dispute with PayPal, although this can be different based on where your buyer is located. Please read the Purchase Protection Policy of the countries where your buyers are based, as these policies will apply to you. To learn more about PayPal’s Seller Protection Policy, click ‘Legal Agreements’ at the bottom of any PayPal page, and then click ‘User Agreement for PayPal Service.’

Intars