I have some problems with removing my account limitations.

NevilleZong
New Community Member

Hi,

 

My account was limited somehow, to remove the limitation, paypal require me to provide shipment information (3 proofs of postage on or before 5 Jan 2018). As a new eBay seller, I only sold one item before and on 5 Jan 2018 and I lost my postage certificate.

 

What should I do to remove my limitation? 

 

Sincerely,

Neville

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1 REPLY 1

PayPal_Carlos
Moderator
Moderator

Hello NevilleZong! Thank you for your post and welcome to the PayPal UK Community! I’m sorry that it took us so long to get back to you regarding this 😕 If you are unable to submit the documents you've been requested, I recommend explaining this via the Resolution Centre. You should see an option to submit a file in the Resolution Centre 🙂 Hope this helps. 

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