I have some problems with removing my account limitations.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi,
My account was limited somehow, to remove the limitation, paypal require me to provide shipment information (3 proofs of postage on or before 5 Jan 2018). As a new eBay seller, I only sold one item before and on 5 Jan 2018 and I lost my postage certificate.
What should I do to remove my limitation?
Sincerely,
Neville

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello NevilleZong! Thank you for your post and welcome to the PayPal UK Community! I’m sorry that it took us so long to get back to you regarding this 😕 If you are unable to submit the documents you've been requested, I recommend explaining this via the Resolution Centre. You should see an option to submit a file in the Resolution Centre 🙂 Hope this helps.

Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.