Help eBay says paid but no money in PayPal account

[Laurenmcfc81]

Hi I joined PayPal the other day and when I registered my email address I put @Live instead of @hotmail obviously the verification email got sent to an email address which didn't exsist. I didn't realise this until I had sold my first item on eBay. Now I have registered the correct email address and verified and set it to primary email. The buyer on eBay is showing up that it has paid for the item I sold however on PayPal the balance is still showing up as 0. Can anyone tell me why this is? Might it be something to do with my original mistake.

[kernowlass]

The buyer pays to the email address you had on your auction. You can't change it AFTER the buyer has paid.

You need to do this >>>>>

Firstly can you add that email addy to your paypal account, as you can have up to 8 on the one account.
If you can add and verify it then the payments should come through.

If not then you need to contact your buyers and ask them to see what it says in there paypal accounts either:

1. Unclaimed with a cancel option.
2. Unclaimed.
3 Completed.

If its:
Unclaimed with a cancel option.

Then ask them to cancel the payment but tell them that it will take a few days to go back to their funding source if they funded their original payment with a debit or credit card. Then get them to use the "send money" > Goods option and pay to your email address. Tell them DO NOT use the ebay option or it will direct them to ebay checkout and the same thing will happen.

Unclaimed.

If there is no cancel option then the buyer will get their money back automatically 30 days after paying if it remains unclaimed. If it changes to completed they need to come here for advice. You will need to sort out between you if you want to still go ahead with the sale or cancel it.

Completed.

If its completed then come back for more advice.

Then next time you list an item for sale change the email addy during the listing process and check everytime.

Also to help you sort things with your buyers you can pull their contact info if its an ebay transaction. Go to advanced search top of ebay pages > contact member left column > fill in the details and ebay will send you an email with their telephone number.

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