Why can't Paypal get their act together? I want to close my deceased son's Paypal account but I don't know anything about it. I've phoned Paypal and they told me to fax them various documents. I've told them on the phone that I don't have a fax machine and have no access to fax facilities. Twice agents have told me on the phone that I should email the documents explaining that I'm using email because I can't use fax. I've done that twice and each time Paypal have emailed me to say I shouldn't use email but it must be by fax. It's like Groundhog Day!
Do Paypal not give a **bleep** about their customers the way I've been treated. I'm at my wit's end and don't know what to do to get Paypal to do something about it. Having to cope with a sudden death is bad enough but dealing with Paypal is the pits. Anybody else had this experience?
