Buyer Protection !!!!

[Skliwharas]

Can anyone help. I purchased an item from Wowcher via PayPal. Item never arrived so contacted Wowcher and their merchant to no avail. So created dispute with PayPal. Well merry Christmas from paypal they have contacted me today stating they have decided I’m not covered by buyer protection. That’s it - no explanation just case closed. Flippin furious and disgusted. I purchased through PayPal for protection and they’ve wriggled out of that. Any ideas folks ? Thanks

[kernowlass]

@Skliwharas

Buyer protection normally covers physical items sent in the post but not things like gift cards etc etc, what was it you bought?

[Skliwharas]

Wowcher advertised a make up brush cleaner. When you buy from Wowcher you pay Wowcher and they give you a voucher code to redeem for that item.

[kernowlass]

@Skliwharas

that unfortunately why you were not covered then  >>

• Your purchase is an eligible purchase. Purchases of most goods and services are eligible (including travel tickets, intangible items such as rights of access to digital content and other licences), except for the following transactions:
  1. purchases of real estate (including, without limitation, residential property);
  2. purchases of any interest in a business (including, without limitation, any items or services forming part of a business or corporate acquisition);
  3. purchases of vehicles (including, without limitation, motor vehicles, motorcycles, caravans, aircraft and boats), except for personally portable light vehicles used for recreational purposes like bicycles and wheeled hoverboards;
  4. payments on crowd-funding and/or crowd-lending platforms;
  5. purchases of custom made items (unless they are claimed to be Not Received);
  6. purchases of goods and services prohibited by the PayPal Acceptable Use Policy;
  7. purchases of industrial machinery used in manufacturing;
  8. purchases of items equivalent to cash (including, without limitation, stored value items such as gift cards and pre-paid cards);
  9. purchases of goods and services using Zong, Website Payments Pro or Virtual Terminal;
  10. Personal Transactions;
  11. gambling, gaming and/or any activity involving a chance to win a prize;
  12. payments made in respect of financial products and investments;
  13. payments to state-run bodies (except for state-owned enterprises) or traders acting on mandates received from state-run bodies;
  14. donations;
  15. purchases of items which you collect in person, or arrange to be collected on your behalf (including at a retail point of sale) and which you claim to be Not Received;
  16. payments made in respect of gold (whether in physical form or in exchange-traded form); and
  17. PayPal Mass Payment transactions.