BANK ACCOUNT LINKED TO OLD ACCOUNT

pancott
New Community Member

Just spent one hour on the phone with customer services with no progress.

 

Attempting to link my paypal acc to my active bank acc, though it was linked to an old paypal account over a decade ago

 

I cannot remember the email address or phone number that this acc was linked to as they havent been used in close to a decade but paypal are refusing to allow me to close the account and link to my new account

 

It's ridiculous to me that I cannot now link the acc to my active account

 

What if someone had set up a fake account and linked my bank account to it - I cannot have this account closed or delinked as I would not know the account information a fraudster would have used to set it up

 

Ridiculous that a company like paypal has no resolution in place

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2 REPLIES 2

pancott
New Community Member

old account has been dormant for years - yet they will not delete or delink

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PayPal_Martin
Moderator
Moderator

Hello pancott,

 

Welcome to our Community!

 

If your bank account is stuck on an old PayPal account, we would only need a proof of ownership. I would suggest the following if you could upload a proof of identity and a copy of your bank statement. If you have online banking you can upload a PDF file. The statement should include your full name and address and issued within the last 12 months. Please use the following secure link and send a request through the secure Message Centre on your account. In the request state the reason you cannot add the bank account and that you have uploaded the documents. www.paypal.co.uk/uploadstatement

 

Thanks

 

Martin

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