Seller untrue accusal when described to ebay help line very hurtful.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11/25 I fully refunded a purchase to a buyer when I could NOT find the item in my inventory. I also wrote an explanatory message of apology to buyer. The same day I had a Negative feedback with accusation of "refunding with no reason" --buyer wanted to know why! If he had taken a moment to read attached note to refund, he would have KNOWN why--I had had NO negative feedback before this--but Mark of ebay "help" (this is help--to support someone who lied about what happened against a seller who had had a perfect record of business?) told me the buyer had not broken any rules. I guess lying is allowed-after all it is in the news nightly. I am so disappointed and let down. Have others found support is given to the culprit instead of the victim?
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.