I am being charged for something I didn’t buy

Kz57
Contributor
Contributor
Didn’t notice but has been going on for about a month or more but every time I play candy crush they charged me $1.29 ...couldn’t get any help when I called because I don’t think she believed me. so I deleted the game it sucks that there was no way to prove that’s what happened I’m out $40 and ironic when I deleted the game I was charged for it
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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@Kz57 

 

Check if you had a subscription set up...
Click on the profile tab (icon next to log out) > Click on payments third option along on the thick blue band top of page > "manage pre-approved payments''.


Advice is voluntary.
Kudos / Solution appreciated.
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Kz57
Contributor
Contributor
Thanks for the tip .. but already checked that option ... I actually don’t have a subscription to anything. But at least u tried
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