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How to release pending funds from paypal when selling an e-book?

abundancedev
Contributor

How to release pending funds from paypal when selling an e-book?

I tested whether my paypal button on my website worked by paying £1.00 for something. I don't have any products yet but i'm going to be selling e-books.

The £1.00 that I sent myself, is still being held by paypal until I provide tracking, but i'll never have tracking since i'm selling digital products. I'm pretty sure I did specify that i'll be selling digital goods when setting up my paypal account.

How can I get my payment released from paypal if I can't provide tracking?

Thank you

 

Ryan

2 REPLIES 2
cpat0204
PayPal Employee

Re: How to release pending funds from paypal when selling an e-book?

@abundancedev 

Welcome to the Community Forum! Though our response times may be delayed, be assured we’re here to help.  

I attached some links for your reference.

 How can I release my payment(s) on hold?  

How do I confirm receipt of an item? 

 

I hope this helps. Stay Safe! 

abundancedev
Contributor

Re: How to release pending funds from paypal when selling an e-book?

Thank you for your message

Is there another way of getting funds released? As a business, I don't feel I can rely on a buyer to mark the order as 'received' everytime I sell an e-book? Does that mean paypal will never release the funds if the buyer doesn't mark it as 'received'. 

 

Stay safe