Receiving a Payment

Wade
Contributor
Contributor

I have sold an item and the person has already sent their payment. I have got a email stating that i have a instant payment. It tells me that i have to send them my tracking number before the money will show up in my paypal. i have did so... I sent the tracking number to the email provided. When will I receive the confirmation email saying the fund has been credited?

Login to Me Too
6 REPLIES 6

karlsept12
Contributor
Contributor

I am having the same problem. I sent the tracking number to the buyer and PAYPAL told me he gave them the number but i also had to give it to them. But I dont know where to enter it.

Login to Me Too

Wade
Contributor
Contributor

The email notice i got saying i had an instant payment said send us or email us and it gave an email with trackingmanager in it. So i sent the tracking number to that email....but i have not received anything since....

Login to Me Too

karlsept12
Contributor
Contributor

i didnt get that email with a tracking manager. it said:

 Thanks for contacting our customer care online service, We have received the shipment tracking number that you have send for the confirmation of the shipment between you and our client, We have to verify the shipment and it' take 24 hours to confirmed your shipment, We want you to know that your money is ready to be credited into your account, Please give us some hours for the shipment verification, and We request you to Scan us the shipment receipts given to your by the Postal Service for us to complete the verification immediately,

We apologize for any inconveniences this might cause you, your account will be credited in 48 hours. This is due to the general problems with our network,

Login to Me Too

Amanda411
Moderator
Moderator

Hi All,

 

If your payment is on hold pending shipment, you will see the transaction in your PayPal account history with the status "On hold - Ship Now". To enter the tracking number click on the "Details" link.

 

If the payment is not in your PayPal account history, you have not yet been sent a payment or the payment has been sent to an email address that has not been registered or confirmed to your PayPal account.

 

Learn more here https://www.paypal.com/paymentholds

 

Amanda

Login to Me Too

djpoptart92
Contributor
Contributor

I'm also wondering the same thing.

 

I needed that money today to pay some medical bills, and now thanks to Paypal,  They will be late with fees.

Login to Me Too

djpoptart92
Contributor
Contributor

I wonder how long it will take to even get a good answer to this topic.

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.