Hi donedelacruz and Madippy,
Welcome to the forums!
The first thing you want to do is verify that the transaction is complete. You can do this by going to your History and setting the dates back to before you made your purchase. Click the plus sign to see all associated transactions, and you'll be able to see the whole story. If the transaction is complete, then you have the option of filing a dispute for non-receipt.
If your seller has been non-responsive or uncooperative, opening a dispute will give him a wake-up call. It lets PayPal in on the conversation between you and the seller, and the behavior of the seller in this process is noted. A lot of sellers worry about their record with PayPal, and get serious once a dispute is opened. Sometimes a seller was genuinely just confused about whether or not they received the payment, and the dispute calls their attention to the specific payment, and then they can say, "Oh yeah, THAT one."
So what happens if the dispute is going nowhere? You can escalate the dispute to a claim if you do so within 20 days of the opening of the dispute. If you escalate and the dispute was opened within 45 days of the transaction date, PayPal will require the seller to provide tracking or a refund. However, dondelacruz, in your case I would not recommend escalating too fast, as you're outside of the 45 day time frame for Purchase Protection, which means that PayPal can't force the seller to provide tracking or a refund anymore. Your best bet is to open the dispute and communicate with the seller that way.
I hope this helps!
Olivia
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