Unauthorised Transactions from Aeria Games & Entertainment

[robbbie]

My Paypal account was debited 4 times last week each for $75 from Aeria Games & Entertainment, a company I've never heard of and never dealt with. I seldom use my Paypal account at all and never use it on a regular basis.

Although I had no money in my Paypal account and was not affected by this action of Aeria Games & Entertainment, I reported the transactions to Paypal as fraudulent to make them aware of the issue. Paypal, acknowledging the transactions, I noticed that the 4 x $75 transactions were re-funded to who-ever. Personally I find the 'dispute transaction' section very confusing.

A few days later I checked my current bank account balances and found those 4 x $75 (£48) transactions deducted from my account, showing that Paypal had taken the fraudulent transactions off my private account. I then reported this to Paypal only to be told 'no further action' will take place.

I still have not had my refund from Paypal

[kernowlass]

The refunded payments should have gone back to you but it can take up to a  week to process back to your bank account...has it been longer than that??

[robbbie]

it was the 13th that the transactions from Aeria Games & Entertainment came off my Paypal account, 16thJanuary that Paypal took the money from my current account, so I guess not 1 week yet. 

The principle of the matter remains, Paypal have involved me in a fraudulent transaction, violated my personal account by deducting those amounts into overdraft. Paypal have no right to take money from my account at any time without my concent. As I seldom use Paypal, I'll be closing my account when this is over, as I have wasted so much time on a matter which should be no conern of mine. If this happens again, for example if a fraudulent transaction for £10,000 is encoutered on my account, will Paypal deduct £10,000 from my current account 'until the matter is resolved?'   Better to get out now