Reopen a dispute - wrong classification by me

[farci]

I lodged a dispute with PayPal but wrongly classified my complaint as 'unauthorised'. I should have classified as 'goods not received'. I now have evidence that the seller fraudulently represented himself as a representative of a company I already did business with so I sent him a payment.

Not clever of me - but PayPal will not permit me to open a new dispute with fresh evidence for the same transaction as it is now closed. Any assistance appreciated

[kernowlass]

@farci

You are only allowed 1 dispute per transaction.

If you funded your paypal payment via a card then contact your card issuer.

Or you have the option of the small claims court.

[farci]

Thanks, kernowlass - unfortunately I sent money from my current account and the recipient is either in India, Canada or USA. When I tried to claim on the service contract the real supplier told me they never heard of this payment

[kernowlass]

@farci

ok then phone customer services, be REALLY nice and beg them to re-open a dispute for you for the correct option, explain why you made a mistake the first time.

It may not work but if you get a really nice agent they have been known to do it as a goodwill gesture.

Click on the words "Contact" at the bottom of your paypal account summary page and use the phone option (if there is one in the country you are in) > click on the "call us" option on the left (fees "may" apply so check the cost with your phone tariff first, as you sometimes have to wait a while to connect).

When you get through don't select any options just hang on till you get transfered to an agent or say the word "agent".

[farci]

Et voila! Repeating the word Agent! solved the problem and beat the system. They handled this manually and sent a message to the payee requesting a refund. Of course, if he is (allegedly) a crook he may just ignore it but I assume he will be blacklisted?

Thanks for all your help

[kernowlass]

@farci

Oh I love beating the system

Well done you, hope it works out ok for you.