How do I send supporting documents to back up my dispute/claim

Busymumoff5
Contributor
Contributor
How and where do I send supporting documents like photos and email messages, to support my dispute/claim?
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4 REPLIES 4

kernowlass
Esteemed Advisor
Esteemed Advisor

You don't, you can put as many messages on the dispute until escalated to a claim.

 

After that paypal will ask you if they need anymore info from you.

 

 


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kernowlass
Esteemed Advisor
Esteemed Advisor

here you go then >>>

 

 To close your PayPal account:

  1. Log in to your PayPal account.
  2. Click Profile near the top of the page.
  3. Select My account settings.
  4. In the Account Type section, click Close account and follow the instructions.

 

We may ask you to confirm ownership of the account before it can be closed.

 


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Busymumoff5
Contributor
Contributor
Thanks for the information, I have photos and emails I wanted to send to support my claim.
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kernowlass
Esteemed Advisor
Esteemed Advisor

Sorry can't add anything more than my previous post.

 

If its an item you sold that the buyer was saying was misdescribed then normally they would find in favour of the buyer BUT the buyer would have to return the item back to you trackable to prove delivery of the item before you have to refund them.

 

If its an item you bought then the same thing is likely to happen ie return item at your own expense.


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