Consequence of dispute cancellation.

[sostoad]

I opened a 'goods not as described' dispute for an eBay purchase with eBay. As a back-up, I decided to open an identical dispute with PayPal, not realising that the eBay claim would be automatically cancelled as a result.

Firstly:    .  .    Have I done the right thing ? Would it have been more prudent to follow the dispute  .  .  .  .  . through EBay.

Secondly:  .  . If  I cancel the PayPal claim, can  I reinstate it at a later date if required ?

Thank you for any advice.

Mark.

[PayPal_Siobhan2]

Hi sostoad,

Thank you for contacting the PayPal Community Forum.

You can only 1 claim for the 1 transaction which is why the eBay claim would have automatically closed. If you close a PayPal dispute before it is fully resolved with the seller you cannot re-open it again.

- Siobhan

[sostoad]

Thank you.

I can now understand why it happened.  I just wish that eBay had told me before  I went ahead with the PayPal claim.