Confused

MarsGear
New Community Member

I bought 2 of an item from ebay and paid here. Only 1 was shipped. I contacted the seller to ask for the second to be shipped. They said the stock was damaged and offered a refund instead, I accepted that alternative. I then was rural without net access for a while. My transfer history shows:

 

12 Aug 2013   Refund Offer From         xy          Refused         Details Refund Offer From xy p/l 07H75360GD948581G  $60.62 AUD ...

1 Aug 2013   Payment To    xy       Completed        Details Payment To xy p/l 07H75360GD948581GSent  -$121.25 AUD $0.00 AUD  

1 Aug 2013   Transfer From        Credit Card     CompletedYour transfer from your credit card to your PayPal account is complete.       Your transfer from your credit card to your PayPal account is complete.           Details Transfer From Credit Card ...   $121.25 AUD $121.25 AUD

 

 

It is now shortly after 20 days and it says the dispute has timed out. How I am reading it, it looks like I needed to accept the partial refund already. Since I didn't accept it in time it didn't go through, I wasnt refunded and the case was closed. Am I reading that correctly? Where do I go from here? Do I need to reopen a dispute and reask for the partial refund?

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

If you did not accept the offered partial refund and did not escalate the dispute to a claim within 20 days it would time out.

 

You can't re-open a closed dispute.


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