Wrong payment email so now where's the MONEY?

[liamkatierene1]

The buyer of my auction sent the payment through ebay to paypal.  The email address on ebay was not the right email so now the payment is unclaimed (i can't claim the payment because I don't remember that email or password for that paypal account) and the FUNDS have been taken out of the buyers account. 

Where do we go from here?

[PayPal_Adrian]

Welcome to the boards!

If you still have access to this email address, add and confirm it on your PayPal account to accept the payments. This has to be done within 30 days of the payments being made or they are automatically returned.

If you don't have access to this email address, you'll want to ask your buyers to cancel their payments so that they can manually send it to your new email address via the Send Money tab. Make sure you reach out to them and let them know what to do, and provide them your new email address. You may want to ask for theirs if you are sending them a money request via PayPal to help facilitate the new payment.

Thanks!

Adrian