The buyer says they did not receive an item. Their first CC was denied, so I sent a PP invoice with the note that said item was ready to ship and would be as soon as payment was met. They were going to pay one day but did not pay until the end of the week, which was December 22. Our website stated that we were close and all orderes would be shipped after the first of the year. They filled the dispute on Jan. 2 for no receipt. Their item was due to ship and did ship on the 3rd of Jan., our first day back. I contacted the buyer. Everything was ok. She received her item, via tracking number and I emailed her to see and she did in fact have it. I asked her to close the dispute and as of now, it is still open.
So, do I take it to the next level or after the 20 days have expired and the dispute is closed, will the fund go back into my account automaticly?
Thank you so much!!!
