Here the story, sold item on eBay to buyer on Sunday who paid ASAP through paypal. I request a check for 500.00 to be mailed to me because item I sold was for 930.00. As soon as I requested a check, paypal tells me my account has a negative balance of 500.00 because the buyer has open a dispute. I email the buyer straight away and tell him the auction ended on Sunday and it is only Monday, I cannot mail anything till I get to the post office, the auction ended 14 hours ago. The buyer emails me right away and says that he never opened a dispute and that he will check into it. I dig a little further and notice that even though it states in large print on my paypal page that the buyer opened a dispute, in reality, paypal decided to review the purchase. That's one mistake. Second mistake... I have never received any emails from palpal AT ALL about this "review" and thank god I did not mail out the items on Monday because I would be out of 930 bucks without a dime to show for it and have to pray that the buyer wont pimp me on my item. Onto the third mistake..I called paypal, they tell me its a standard review. Then as soon as I hang up the phone, I receive an email from paypal telling me not to ship the item while its being reviewed...FOUR days after auction ended. Fourth mistake...paypal tells me I need to log into paypal and goto resolutions center tab and select it and add more needed info, only problem is, when I do that, there is no friggin place to add any information. Fifth mistake, I have no idea what information paypal wants. NEITHER DOES THE BUYER. They do not ask for anything specific at all. We have been in contact several times and are both very frustrated about the way paypal is ran like a 3rd rate motel in the ghetto. When did all this happen, I have used eBay and paypal for many years, I have been away for two years and now its a complete joke. I have a business degree and one thing they rammed down out throats in school was how companies die off...these are the exact reasons why. Watch out paypal, someone is watching and creating a better model. At the very least, could you please straighten up your protocol, its embarrassing and unimpressive.
