Help case reversal?

[Chrisn134]

Hello, I hope someone can help me solve this problem I have.

I sold an Xbox Live 1 Month subscription code yesterday. Today, I sent the code to the buyers ebay account and paypal email address. Then I noticed that I had a dispute that I needed to solve. It says it's a case reversal and that the money is being held. I have never had a dispute and I am clueless on what to do. When I tried to resolve it, it says I need the delivery confrimation, which I don't have because I emailed the item and it was non tangible. Could someone help me out? I would really appreciate it.

[profdata]

Your are out of luck and were scammed.

Can you report the code stolen to microsoft

[Chrisn134]

Well that stinks. I sent two pictures of proof that I sent the code but I doubt that it will do anything.

Is there any way to protect myself from this? It seems like eBay and PayPal care a lot about the buyer, and don't care at all about the seller.

[redpower]

There's not really a way to protect yourself from a person like this when you send a intangible item, he knew he could get away with it, overall intangible sales are high risk for disputes like this

[vilcretswat]

Try to send the notification to Paypal and let them know that you sent it. Also, someone above me had a good idea to let Microsoft know it was stolen. That way they cannot use it.