Chargeback Settlement Procedure

[StraightShooter]

I sold 2 tickets for a horse race to a ticket broker, around 10 days before the race, one of the horses dropped out of the race and this guy wanted his money back. He's a ticket broker, he knows how all this works. It happens. So, he files a claim to ebay that he wanted a refund because the race had been cancelled. The race was not cancelled at all, but that was his claim. On the claim that he stated to eBay that he wanted to return the tickets. ( It was clearly stated on the auction "No Refunds"). He made the statement "I have tickets in hand". eBay and PayPal ruled in my favor.

All is well until 7 weeks later I get word that his credit card company back-charged the transaction. I provide PayPal documentation of proof of delivery again and also provide them the statement in eBay where he wrote "I have the tickets in hand". I provide this documentation to PP and two weeks later I'm notified that the CC company reverses the transaction in the buyers favor and PayPal charges my account.

How this could happen is beyond me and I have resubmitted the documentation again to PayPal. I just don't have a lot of faith that as obvious as it is, that I will be represented well to the CC company. People with experience please let me know. Does PP really go to bat and represent a person that is 100% in the right? I'm just not comfortable because it should have never gotten to this point. His claim was "Did not have a signed proof of delivery" and he stated to eBay that he had tickets in hand and would ship them back to me.

Is there a phone number for PayPal where I can talk to someone? This has me squirming a little bit.

[surplusdealdude]

Good luck.

[HK123]

I too had talked to an agent and they assured me they understood my story and were waiting etc and it would in time rule in my favor as it should have. And that no it wouldn't affect anything if I made my negative balance up so I could use my account, but they crooked me over as soon as there was money put back into both his and my account and they were supposed to give it to me from his and they said it is up to him to do it now! Yeah right like he has anyone to be accountable to now that they closed it.

I sure hope you do get some postiive recourse and get your money

[surplusdealdude]

HK,

You broke almost every rule in the book for making sure that you were protected by paypal.

Paypal's rules are there to protect you and you ignored all of them.

It's no surprise that it didn't work for you.

[HK123]

From what I am seeing, hearing and have just experienced, Payal is only concerned about their money. They don't really want to investigate or as you asked Go to bat for anyone but themselves.

I later learned their terms of sale are just to protect themselves.

Not happy as I got burned for $200 as well..

[jmw707]

I just experienced my first chargeback after I sold a purebred kitten to a family.  She filed a chargeback in March and just this week was finally resolved in my favor.  I was shocked actually to see that.  I had called PayPal a few days earlier to ask when this dispute would be resolved, the person i spoke to said that it had been resolved in the buyers favor.  Then like 3 days later I get an email that the CC company had sided with me.  It does happen that the CC company will side with you, you really need good documentation and you really need to make your case.  Good luck with your dispute, I was very pleased to have won mine.

[akim47]

same exact thing happened to me as tmac posted... sold laker tickets, delivered...  then... chargeback hits...  im out $1000 and the tickets.   paypal says "touch **bleep**, pay up"....

there has to be something that can be done...

to boot... not even much time has passed, and paypal submitted me to a collection agency for a negative balance... can you let me try and resolve this with the credit card company/ buyer?  ridiculous...

i think 1,000,000 people should go and purchase their favorite item on their wish list on ebay.  pay for it through paypal and receive it...   then just file a claim with your credit card company.  you will get your money back...  and you have a free item... that's the way paypal seems to work... isn't it?  

[MotherGoose]

I've had good success with this number; not for chargebacks specifically, but for other questions I've had.  Hope it works for you. 1-866-571-3012