Can not find my Transation ID,Why?

AudreyLin
Contributor
Contributor

I ordered books from eBay 10 days ago and have not received it yet. I sent email to the seller for asking for helping but no response.  So I am considering file a dispute. However, I can not see my transaction ID from the account history. How could this happen and how could I get the transaction ID?? 

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2 REPLIES 2

Smoopty
New Community Member
I have a similar problem. I have not received my item and want to file a dispute, but all I have is a receipt number. How do I file a dispute with a receipt number?
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PayPal_Lilly
PayPal Employee
PayPal Employee

Hello Smooty & AudreyLin,

 

Welcome to the forum!

 

If you are not able to see the transaction ID in your PayPal account, it is possible that you made the payment without actually signing into your PayPal account. 

 

No worries, if PayPal processed the transaction, you are fully protected!  Go ahead & give our Customer Service a call. 

 

They can locate the transaction & open a dispute in no time!

 

Lilly

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