unauthorised transactions shopto.net

[Stebbing]

Will you investigate Shopto.net its has scammed 100`reds if not thousands  of your customers. and all PayPal  do after submitting a claim say on the claim it was a authorized payment. if this is the case why so many complaints on your community site. Look for yourself.  If this is not evidence of fraud then what is ?All you get from PayPal is auto Bot reply's Can you not take responsibility and look into this and return the peoples money that has been stolen just google shopto.net its not a good company to be associated with is it. Has any one succeeded in getting a refund.

[kernowlass · Accepted solution]

@Stebbing 

Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware.

1. No return address on the returns policy............thats because the site will look as if its in your country (where they despatch goods from) BUT they will ask for returns to go back to China (returns depot) at a shipping cost nearly always more than the item is worth.
2. No contact telephone number............if you click on contact the most you will get is webmail or an email address.
3. No company address information.
4. Great looking items at bargain prices that turn out to be tat.

Paypal gives you 'some' buyer protection but the onus is on you to risk assess your own transactions.

Also a dispute for an unauthorised transaction is telling paypal that your account was hacked and used without your consent to make that transaction.
Paypal would check IP addresses and devices and close the dispute if it was you that made the transaction.

You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal (when and if you can) and see if they will open a second dispute for you.
They may decline citing policies but if you say you made a mistake then they might open a second dispute for you.

If not then if you funded your paypal payment via a credit card then consider contacting your card issuer and see if they will help you with a chargeback? 

[sheree202]

This is happening to me from the same "company". I'm livid seeing all of the previous posts about it. They charged $400 to my account today. I'm fighting for it not to go through. Ridiculous they haven't blocked the company when so many others have reported it. I'm done with PayPal if this goes through. I thought they had security. I suggest going through the BBB. This isn't our fault.