I sold my computer in Dec of 2020 the buyer had the tracking and Ebay showed the item was delivered. But now he told paypal in mid May that he has not received it. I have provided the tracking number but being that old it doesn't track on UPS website. I have contacted Ebay talk to the service manager there they were only able to find info of the ship to address and tracking number were all correct, this is because I had purchased the shipping label from Ebay. I called UPS again and finally got the Provide of Delivery, I have uploaded to Paypal. Despite the delivery address is correct and someone signed it, Paypal is still saying they are ruling for the buyer. What do I need to do? Am I still able to claim UPS insurance and do I contact UPS or Ebay for that?
